---
title: Collecting Feedback & Surveys
description: Summit How Tos
---

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1. [Summit How Tos](https://info.summithomeskc.com/get-help?hsLang=en)
2. [Customer Experience](https://info.summithomeskc.com/get-help/customer-experience?hsLang=en)
3. [NPS & Surveys](https://info.summithomeskc.com/get-help/customer-experience?hsLang=en#nps-surveys)

# Collecting Feedback & Surveys

## Customer feedback is important to Summit growth to become KC's World Class Builder.

**Surveys and Heat Checks**

- **Pre-construction** - Hubspot Heat Check
- **Mid-construction** - Hubspot Heat Check
- **Post NHO** - Hubspot Heat Check
- **30 Days after close** / Move in Survey - Avid Ratings
- **90 Days after close** / Post-Close NPS Survey – Avid Ratings

![](https://info.summithomeskc.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Mar-17-2026-06-14-12-0416-PM.png?width=444&height=617&name=image-png-Mar-17-2026-06-14-12-0416-PM.png)

**CX Team Check in points**

- **14 Day CX Call / move in** 
    - How is move in going, any outstanding things to be completed, 2-10 Portal. Chance to influence customer satisfaction and gain insight to trends & opportunities.
- **30 Day PM Call / construction** 
    - No mention of surveys, just a genuine check in with homeowners.
- **60 Day CM Call / thanks & referrals** 
    - No mention of surveys, just a genuine check in with homeowners. Have you recommended Summit to any friends or family?
- **89 Day CX Call / Pre NPS** 
    - Ask how they are you settling into new home? Any feedback? Ask if any reason not to score 9 or 10 on upcoming survey.

- **105 Day CM Call / NPS ask** 
    - Scrub list for “happy homeowners” – check in and ask for a 9 or 10.

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