---
title: Customer Journey | Summit How Tos
description: Let's walk through our buyer experience from beginning to end.
---

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1. [Summit How Tos](https://info.summithomeskc.com/get-help)
2. [Customer Journey](https://info.summithomeskc.com/get-help/customer-journey)

# Customer Journey

 Let's walk through our buyer experience from beginning to end.

- [9-VFU](https://info.summithomeskc.com/get-help/vfu)
- [8-New Home Orientation](https://info.summithomeskc.com/get-help/8-new-home-orientation)
- [Customer Journey Overview](https://info.summithomeskc.com/get-help/customer-journey-overview)
- [5-Contract and Design](https://info.summithomeskc.com/get-help/contract-and-design)
- [4-Community Visit](https://info.summithomeskc.com/get-help/community-visit)
- [6-Permitting](https://info.summithomeskc.com/get-help/permitting)
- [2-Lead Generation](https://info.summithomeskc.com/get-help/lead-generation)
- [7-Pre-Construction](https://info.summithomeskc.com/get-help/pre-construction)
- [3-Appointment](https://info.summithomeskc.com/get-help/appointment)
- [1-Shopping](https://info.summithomeskc.com/get-help/shopping)

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- [FAQs](https://info.summithomeskc.com/get-help/faqs)
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- [Marketing](https://info.summithomeskc.com/get-help/marketing)
- [OSC](https://info.summithomeskc.com/get-help/osc)
- [Training Guide](https://info.summithomeskc.com/get-help/training-guide#main-content)

    - [Community Manager Expectations](https://info.summithomeskc.com/get-help/training-guide#community-manager-expectations)
- [Sales](https://info.summithomeskc.com/get-help/sales)
- [Customer Journey](https://info.summithomeskc.com/get-help/customer-journey)
- [Internal Processes](https://info.summithomeskc.com/get-help/internal-processes)
- [Community Overviews](https://info.summithomeskc.com/get-help/community-overviews)
- [Customer Experience](https://info.summithomeskc.com/get-help/customer-experience#main-content)

    - [NPS & Surveys](https://info.summithomeskc.com/get-help/customer-experience#nps-surveys)
    - [Customer Contact Journey](https://info.summithomeskc.com/get-help/customer-experience#customer-contact-journey)
    - [CX Learning Modules](https://info.summithomeskc.com/get-help/customer-experience#cx-learning-modules)
- [Construction Training](https://info.summithomeskc.com/get-help/construction-training#main-content)

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