---
title: 8. Home Closing Experience @ the Summit Office
description: Summit How Tos
---

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# 8. Home Closing Experience @ the Summit Office

## Town & Country Title Co and Silverton partner with Summit to ensure that all of our homeowners have a great closing experience!

![homeowner](https://info.summithomeskc.com/hs-fs/hubfs/Knowledge%20Base%20Import/homeowner.png?width=392&height=420&name=homeowner.png)

1. Homebuyers are greeted by a Summit team member / CX Director or Ambassador. If not available or out of the office – preassign a team member. 
     - Offer drinks & snacks
     - Show them to the closing table
     - Great opportunity to ask how the building experience has been and if there is anything that stands out or could have improved.
2. Summit exits. Town & Country and Silverton team complete the closing paperwork.
3. Once all closing paperwork is signed, Darrell or a preassigned team member will provide Tabletop survey to the homeowners to fill out. 
     - Survey is given to Darrell once homeowners have departed.
4. Once funded T& C will let us know – Marketing representative (and any Summit team member that would like to celebrate a new homeowner) will come to reception area for pictures. 
     - Gift – open the box and place it on the end table at reception. Hand off after photo.
5. Pictures with key handoff – Digital Polaroid. 
     - Polaroid #1 – have them sign and attach it to the Summit Happy Homeowner wall.
     - Polaroid #2 - hand to them and congratulate them again!

 

**Other items:**

1. On multiple closing days. What if funding is delayed? 
     - If another closing arrives at their scheduled time and previous is not funded yet, we will escort them to the front living room area.
2. Homeowners need a bathroom break? 
     - Restroom Access Card available in T&C office.
3. Showing the Co-op Realtor some love and appreciation. They are a great source for referrals. 
     - Summit team should thank them!

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