- Homebuyers are greeted by a Summit team member / CX Director or Ambassador. If not available or out of the office – preassign a team member.
- Offer drinks & snacks
- Show them to the closing table
- Great opportunity to ask how the building experience has been and if there is anything that stands out or could have improved.
- Summit exits. Town & Country and Silverton team complete the closing paperwork.
- Once all closing paperwork is signed, Darrell or a preassigned team member will provide Tabletop survey to the homeowners to fill out.
- Survey is given to Darrell once homeowners have departed.
- Once funded T& C will let us know – Marketing representative (and any Summit team member that would like to celebrate a new homeowner) will come to reception area for pictures.
- Gift – open the box and place it on the end table at reception. Hand off after photo.
- Pictures with key handoff – Digital Polaroid.
- Polaroid #1 – have them sign and attach it to the Summit Happy Homeowner wall.
- Polaroid #2 - hand to them and congratulate them again!
Other items:
- On multiple closing days. What if funding is delayed?
- If another closing arrives at their scheduled time and previous is not funded yet, we will escort them to the front living room area.
- Homeowners need a bathroom break?
- Restroom Access Card available in T&C office.
- Showing the Co-op Realtor some love and appreciation. They are a great source for referrals.
- Summit team should thank them!