---
title: "Model Home Guidelines: Community Manager's Responsibilities"
description: Summit How Tos
---

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3. [Community Manager Expectations](https://info.summithomeskc.com/get-help/training-guide?hsLang=en#community-manager-expectations)

# Model Home Guidelines: Community Manager's Responsibilities

**Morning Responsibilities - Retail Space**

- Turn on all lights
- Turn on TV – play music or a lighthearted tv show/movie
- Check temperature setting on sales center heating/cooling – keep at comfortable level
- Open blinds on sales center doors and windows (Can adjust seasonally to keep sales center temperature comfortable.)
- Check collateral – correct and stocked?
- Has trash been taken out?
- Wipe down counters if dirty
- Put up open signs
- Take down Utour sign
- Declutter – make sure it doesn’t look messy!

**Morning Responsibilities - Homes**

- Open all model homes and spec homes
- Turn on all lights
- Put critical eye on each home:
- Straighten chairs and furnishings
- Pick up any trash
- Put up open house pointer signs
- Any light bulbs out, damage to the home that needs to be reported
- Check signage as you enter the community – alert marketing of any issues

**Evening Responsibilities - Retail Spacec**

- Submit your traffic report for the day
- Send any collateral updates needed to RET
- Take out trash
- Straighten up any papers/marketing collateral
- Reset design boards and samples
- Make sure all patio doors and windows are locked
- Close blinds on sales center doors/windows
- Turn off all lights
- Take down any open signs
- Put up the Utour sign

**Evening Responsibilities - Homes** 

- Turn off lights
- Make sure all patio doors and windows are locked
- Lock doors
- Dispose of any trash left in models or specs
- Remove open house pointer signs
- Check signage as you leave the community – alert marketing of any issues

**Daily Responsibilities** 

- Alert marketing of any price changes/website edits
- Alert RET of any changes needed on MLS
- Alert RET of any updates needed to plat map
- Do we need to have the models or sales center cleaned before the next scheduled cleaning?
- Do you need to purchase more water or snacks?
- Have you submitted your traffic report?
- Have you updated your prospects in Hubspot?
- Alert marketing of any signage issues or needs

**Weekly Responsibilities** 

- Check  our website for updates
- Check your community on Zillow – all correct?
- Drive community and confirm overall cleanliness - landscaping, mowing, dirt piles and jobsites. Work with your Community Builder to fix any issues.

Note: 

- Treat the sales center as your home - we always want it to look amazing.
- You are the eyes and ears of the community – if you see something that doesn’t align with our guidelines, get in touch with the appropriate team member to assist.

 

 

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