Net Promoter Score
Summit Homeowners receive email & texts at 30 days and 90 days. This is how the rating works.
PROMOTERS - so pleased with their experience feel they got more than they paid for. Their enthusiastic loyalty helps grow the business with referrals and reviews
PASSIVES - got what they paid for but nothing more. Satisfied but not loyal with lasting value.
DETRACTORS - disappointed with their experience and feel they got less than they paid for. They feel their lives were diminished with the experience. They become a liability that will diminish our growth in return.
QUESTIONS ASKED ON SURVEY CALL
Likely to recommend - scale 1-10
Why?
Were you referred?