---
title: Net Promoter Score
description: Summit How Tos
---

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# Net Promoter Score

## Summit Homeowners receive email & texts at 30 days and 90 days. This is how the rating works.

PROMOTERS - so pleased with their experience feel they got more than they paid for. Their enthusiastic loyalty helps grow the business with referrals and reviews

PASSIVES - got what they paid for but nothing more. Satisfied but not loyal with lasting value.

DETRACTORS - disappointed with their experience and feel they got less than they paid for. They feel their lives  were diminished with the experience. They  become a liability that will diminish our growth in return.

 

QUESTIONS ASKED ON SURVEY CALL

Likely to recommend - scale 1-10

Why?

Were you referred?

 

 

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