6-Permitting

The buyer has signed the dotted line. When they sign a contract and construction starts, it can take 30-60 days. That's a lot of time for a buyer to have second thoughts and get nervous if we're not communicating in the best way. 

To help ensure a great experience, here's how we should approach this phase of the customer journey:

1. Weekly communication is underway, and even if not big updates, it's important to keep open and transparent communication. 
2. Review their buyer story and determine how to incorporate key moments into their journey. 
3. During your weekly project review meeting with your Project Manager, make sure to review and provide key updates.