---
title: 1-Shopping
description: Summit How Tos
---

[Skip to content](https://info.summithomeskc.com/get-help/shopping#main-content)

![SHKC\_Final\_Logo\_RGB\_SummitHomes\_ClaytonCo\_Main-1](https://info.summithomeskc.com/hs-fs/hubfs/New%20Summit/SHKC_Final_Logo_RGB_SummitHomes_ClaytonCo_Main-1.png?width=227&height=103&name=SHKC_Final_Logo_RGB_SummitHomes_ClaytonCo_Main-1.png)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Summit How Tos](https://info.summithomeskc.com/get-help?hsLang=en)
2. [Customer Journey](https://info.summithomeskc.com/get-help/customer-journey?hsLang=en)

# 1-Shopping

![Customer Feelings](https://info.summithomeskc.com/hs-fs/hubfs/Knowledge%20Base%20Import/Customer%20Feelings.png?width=600&height=400&name=Customer%20Feelings.png)

The Customer Journey starts the moment a consumer lands on our website, drives into a community or sees one of our homes online. The consumer is excited, they are dreaming of homeownership but may be a little hesitant to know if it's really an option for them. 

Let's look at the ways we ensure an amazing experience during the shopping phase. 

1. A website that's easy to navigate
2. Digital assets to showcase our homes and communicate
3. Consistent message through Social Media Marketing, email marketing and paid ads
4. Strong Calls to Action to provide consumers a path to connect
5. Live Chat from our homepage
6. An easy way to connect via phone
7. A retail space that is clear of clutter and welcoming

 

 

- [FAQs](https://info.summithomeskc.com/get-help/faqs?hsLang=en)
- [KOVA](https://info.summithomeskc.com/get-help/kova?hsLang=en)
- [Marketing](https://info.summithomeskc.com/get-help/marketing?hsLang=en)
- [OSC](https://info.summithomeskc.com/get-help/osc?hsLang=en)
- [Training Guide](https://info.summithomeskc.com/get-help/training-guide?hsLang=en#main-content)

    - [Community Manager Expectations](https://info.summithomeskc.com/get-help/training-guide?hsLang=en#community-manager-expectations)
- [Sales](https://info.summithomeskc.com/get-help/sales?hsLang=en)
- [Customer Journey](https://info.summithomeskc.com/get-help/customer-journey?hsLang=en)
- [Internal Processes](https://info.summithomeskc.com/get-help/internal-processes?hsLang=en)
- [Community Overviews](https://info.summithomeskc.com/get-help/community-overviews?hsLang=en)
- [Customer Experience](https://info.summithomeskc.com/get-help/customer-experience?hsLang=en#main-content)

    - [NPS & Surveys](https://info.summithomeskc.com/get-help/customer-experience?hsLang=en#nps-surveys)
    - [Customer Contact Journey](https://info.summithomeskc.com/get-help/customer-experience?hsLang=en#customer-contact-journey)
    - [CX Learning Modules](https://info.summithomeskc.com/get-help/customer-experience?hsLang=en#cx-learning-modules)
- [Construction Training](https://info.summithomeskc.com/get-help/construction-training?hsLang=en#main-content)

    - [Bathrooms](https://info.summithomeskc.com/get-help/construction-training?hsLang=en#bathrooms)
    - [Windows](https://info.summithomeskc.com/get-help/construction-training?hsLang=en#windows)
- [Uncategorized](https://info.summithomeskc.com/get-help/uncategorized?hsLang=en)

Copyright © 2026, Arbor Homes Indiana