---
title: Training Guide | Summit How Tos
description: Start here to get a deep dive into Summit policies and procedures.
---

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1. [Summit How Tos](https://info.summithomeskc.com/get-help)
2. [Training Guide](https://info.summithomeskc.com/get-help/training-guide)

# Training Guide

 Start here to get a deep dive into Summit policies and procedures.

- [Part 2: Consumer Interaction](https://info.summithomeskc.com/get-help/consumer-interaction)
- [Part 1: Company Understanding](https://info.summithomeskc.com/get-help/company-understanding)
- [Part 5: Purchase Process](https://info.summithomeskc.com/get-help/purchase-process)
- [Part 6: Post Contract Process](https://info.summithomeskc.com/get-help/post-contract-process)
- [Part 4: Product Selections](https://info.summithomeskc.com/get-help/product-selections)
- [Part 7: Closing Process](https://info.summithomeskc.com/get-help/closing-process)
- [What is the L.A.S.T. Technique?](https://info.summithomeskc.com/get-help/what-is-the-last-technique)
- [What question is your article answering?](https://info.summithomeskc.com/get-help/get-help)
- [Part 3: Retail Space & Community Presence](https://info.summithomeskc.com/get-help/retail-space-community-presence)

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## Community Manager Expectations

- [Pillars of Success](https://info.summithomeskc.com/get-help/pillars-of-success)
- [Questions Community Managers Should Always Know](https://info.summithomeskc.com/get-help/questions-community-manager-should-always-know)
- [Weekly Meetings](https://info.summithomeskc.com/get-help/weekly-meetings)
- [Deal Makers - Overcoming Objections](https://info.summithomeskc.com/get-help/deal-makers-overcoming-objections)
- [Sales + Marketing Expectations](https://info.summithomeskc.com/get-help/sales-marketing-expectations)
- [Model Home Guidelines: Community Manager's Responsibilities](https://info.summithomeskc.com/get-help/model-home-guidelines)

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- [FAQs](https://info.summithomeskc.com/get-help/faqs)
- [KOVA](https://info.summithomeskc.com/get-help/kova)
- [Marketing](https://info.summithomeskc.com/get-help/marketing)
- [OSC](https://info.summithomeskc.com/get-help/osc)
- [Training Guide](https://info.summithomeskc.com/get-help/training-guide#main-content)

    - [Community Manager Expectations](https://info.summithomeskc.com/get-help/training-guide#community-manager-expectations)
- [Sales](https://info.summithomeskc.com/get-help/sales)
- [Customer Journey](https://info.summithomeskc.com/get-help/customer-journey)
- [Internal Processes](https://info.summithomeskc.com/get-help/internal-processes)
- [Community Overviews](https://info.summithomeskc.com/get-help/community-overviews)
- [Customer Experience](https://info.summithomeskc.com/get-help/customer-experience#main-content)

    - [NPS & Surveys](https://info.summithomeskc.com/get-help/customer-experience#nps-surveys)
    - [Customer Contact Journey](https://info.summithomeskc.com/get-help/customer-experience#customer-contact-journey)
    - [CX Learning Modules](https://info.summithomeskc.com/get-help/customer-experience#cx-learning-modules)
- [Construction Training](https://info.summithomeskc.com/get-help/construction-training#main-content)

    - [Bathrooms](https://info.summithomeskc.com/get-help/construction-training#bathrooms)
    - [Windows](https://info.summithomeskc.com/get-help/construction-training#windows)
- [Uncategorized](https://info.summithomeskc.com/get-help/uncategorized)

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