Skip to content
  • There are no suggestions because the search field is empty.

4. Weekly Community Manager contact

It is required that the Community Manager Team contact homebuyers weekly from contract to close.

Working hand-in-hand with our Project Management Team, the Community Managers will always know the status of our homeowner's build. This happens in a couple of ways: 

  1. Communication Workbooks: The Project Managers are expected to enter weekly updates into Smartsheets. These updates ensure clarity on the build process and allow the Community Manager to update the homeowner properly. 
  2. Weekly PM Meetings: Every Monday afternoon, the Project Managers and Community Managers will meet to review all projects. Use this time to confirm on track/off track, ask specifics, share concerns, share successes and ensure 100% alignment. 

Here's a few email templates you can use to kick off the communication! 

 

EMAIL TEMPLATE – Use after you've spoken to the homeowner in person 

Hello (Personalize your Greeting)

Congratulations on the purchase of your new home and THANK YOU for trusting Summit Homes with your new home build. I will continue to be your main point of contact from here on out. I work hand-in-hand with our Project Manager Team to ensure I always know the status of your home. 

You will receive bi-weekly updates from me. Some will be short and sweet, and others will have much more detail. After review of the email, you may have questions, I will answer any questions you have and provide insight on what is scheduled to happen in the next week of your home’s construction schedule. We look forward to providing you with a smooth customer experience. 

 I am attaching a copy of the NHAB guidebook. This is a warranty guidebook that most builders across the nation abide by. I will refer to it as warranty items pop up in the future.

I am very excited to welcome you to the community! 

Please let me know if you have any questions.

(Your name here)

 

EMAIL TEMPLATE - status updates after initial contact

After the first email introduction, you will start each subsequent email (on the original email chain) with a personalized greeting and an update on the construction stage.

 

(Copy and paste)

Current Close Date: (fill in from original contract or amendments)

Current stage of your home: (fill in where you are currently)

What is happening in the next 2 weeks: (fill in the next stages of construction)

  • ON TRACK
  • OFF TRACK

(If off track provide an explanation and your plans to get back on track.)

 

Kindest Regards,

(Your name here)