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Summit How Tos
Customer Experience
Customer Experience
The 4 C's for best Customer Experience
Welcome to CX
Community Manager & Project Manager Weekly Meetings
Peak Moment Celebrations
World Class Experience: The Summit Process
NPS & Surveys
NPS - from Tabletop Survey to 90 Days
What is NPS?
Collecting Feedback & Surveys
Net Promoter Score
Customer Contact Journey
6. Closing Date Communication
3. Home Design & Pre-construction Review
5. Communicating Construction Delays
4. Weekly Community Manager contact
1. Division President Welcome email
7. Prior to Close Date
8. Home Closing Experience @ the Summit Office
2. Contract to Dig Ready Communication
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CX Learning Modules
The Five Best Things to Say to an Angry or Upset Customer
Dealing with Angry or Difficult Customers
