Pillars of Success
Pillars of Success
The following items will be tracked on a real-time Hubspot Dashboard. Community Managers are held accountable to the following items:
- Individual Sales Goal & OSC Conversion
- Maintaining & Tracking Customer Communication
- NPS Score & Tabletop Score
- Hubspot Usage
What does success look like?
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The Community Manager meets or exceeds 4 out of 4 categories. |
Summit Homes will continue to provide support and training to keep the momentum going. |
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The Community Manager meets or exceeds 3 out of 4 categories. |
Summit Team will provide additional training and coaching on the underperforming category. |
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The Community Manager meets or exceeds 2 out of 4 categories. |
Summit Team will provide additional training, coaching, and a detailed action plan for the underperforming categories with a timeframe to see improvements. (90 Days) |
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The Community Manager meets or exceeds 1 out of 4 categories. |
Summit Team will provide additional training, coaching, and a detailed action plan for the underperforming categories with a timeframe to see improvements. (60 Days) |
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The Community Manager meets or exceeds 0 out of 4 categories. |
Summit Team will provide additional training, coaching, and a detailed action plan for the underperforming categories with a timeframe to see improvements. Summit must see improvement in a minimum of 1 category within 30 days to remain in the current community. |