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Sub Surface Process

Here's how we tackle sub surface conversations and help ensure seamless communication with our customers.

Stage 1 Project Manager Action:

If the Stage 1 Project Manager is notified of Sub Surface conditions, they will look at the jobsite, take a picture and determine if it is an issue. The Project Manager will then call in a Structural Engineer to look at it. Recommendation of trenched footing or spread footing should be the first call, with piers being the last resort for downtime pourposes only.

Process:

  1. Stage 1 PM will take pictures of the job site and send them to the Community Manager and Subsurface@summithomeskc.com.
  2. Email must include details of the job site conditions to arm the Community Manager with the proper information to communicate. The CM will then notify the buyer that subsurface conditions exist.
  3. The Stage 1 PM will take pictures of any additional cost associated with the conditions (i.e., piers, trench footings, tall walls or buried walls) these pictures will follow the same path as before to the CM and Subsurface@summithomeskc.com. 
  4. Once the sub surface work is complete, it's important to process all the work orders for payment to prevent closing delays later on. 

Community Manager Action: 

At this phase of construction, the Community Manager is the main point of contact with the customer. The bi-weekly calls with the Stage 2 Project Manager don't start until the frame ready stage. Because of this, the Community Manager will take the information received from the  Stage 1 PM and communicate the site conditions to the customer. 

Process:

  1. As soon as the Stage 1 PM alerts the CM of the site conditions, the CM should review the contract to determine if a Sub Surface Allowance was included.
  2. If yes, contact the customer and communicate what the Stage 1 PM explained in their email. Follow up with an email showing the photos and the explanation. Remind the customer that the max amount they will pay is always $5,000. 
  3. If no Sub Surface Allowance, contact the customer and explain what the Stage 1 PM explained in their email. Follow up with an email showing the photos and the explanation. Explain the process of adding the allowance now or waiting until invoices have been received. Remind the customer that the max amount they will pay is always $5,000. 
  4. Once accounting drafts the letter and the invoices are in, the letter will be approved by the Stage 1 PM. Then, the CM will send it to the buyer, create a change order and collect any additional money or refunds needed.