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Welcome to CX

Connecting the dots of our customers journey from initial introduction of Summit Homes through community visits, home plan selection and contract through the build process and beyond. Ensuring a consistent experience for all homeowners by providing processes, training and oversight by everyone on the Summit CX team - which is every Summit Homes team member

 

"When I think about NPS, I think about the passion we have for our customers and the process we have in place to offer a world-class experience. The NPS score is simply the result of us all doing great work with our customers and having a consistent/repeatable strategy in all our markets. Of course we want higher NPS scores, but let’s spend our energy on delighting our customers and exceeding their expectations… then the scores will follow."

Quote from Tom Walsh comment on NPS/CX